Job Summary

The Customer Account Manager serves as the primary point of contact between the company and assigned customers, ensuring exceptional service and long-term relationship management. This role is responsible for coordinating customer requirements across internal teams—including operations, engineering, quality, and supply chain—to ensure accurate order fulfillment, on-time delivery, and customer satisfaction. The Customer Account Manager plays a key role in supporting business growth while maintaining strong customer partnerships.

Key Responsibilities

• Act as the primary day-to-day contact for assigned customer accounts

• Manage customer orders from receipt through delivery, ensuring accuracy and on-time performance

• Communicate customer requirements clearly to internal teams, including Operations, Engineering, Quality, and Supply Chain

• Monitor order status, production schedules, and inventory to proactively address issues or delays

• Respond promptly to customer inquiries related to orders, pricing, delivery, and product information

• Coordinate resolution of customer issues, including delivery concerns, quality issues, and corrective actions

• Support quoting activities, pricing updates, and contract or forecast management as required

• Maintain accurate customer records, forecasts, and order data within ERP and CRM systems

• Participate in customer meetings, reviews, and performance discussions

• Identify opportunities to improve customer satisfaction, internal processes, and account growth

Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field (or equivalent experience)

• 3+ years of customer account management, customer service, or sales support experience in a manufacturing environment

• Strong understanding of manufacturing operations, supply chain processes, and order management

• Excellent communication and interpersonal skills with a customer-focused mindset

• Strong organizational skills with the ability to manage multiple priorities

• Proficiency with ERP systems and Microsoft Office applications

• Ability to work effectively with cross-functional teams

Preferred Qualifications

• Experience supporting automotive, aerospace, or industrial manufacturing customers

• Familiarity with lean manufacturing or continuous improvement concepts

• Experience working with customers located in Michigan or the Midwest region

What We Offer

• Competitive compensation and benefits package

• Stable manufacturing environment with growth opportunities

• Collaborative, team-oriented culture

• Opportunity to build strong customer relationships and make a direct business impact