Job Summary

We are recruiting for a Program Manager who will serve as the primary liaison between the Company and the Customer to ensure the efficient delivery of products and services. The Program Manager leads a cross-functional team—including sales, engineering, purchasing, and operations—to provide excellent customer service and achieve program objectives related to delivery, cost, and quality.

Key Responsibilities

• Serve as the primary point of contact for assigned customers throughout the program lifecycle

• Lead and coordinate cross-functional teams to meet program milestones, delivery schedules, cost targets, and quality requirements

• Develop, manage, and communicate program plans, timelines, and deliverables

• Monitor program performance and proactively identify risks, issues, and opportunities for improvement

• Ensure customer requirements are clearly defined, communicated, and executed across all functional areas

• Manage program budgets, forecasts, and change control processes

• Facilitate regular internal and customer-facing meetings, including status reviews and performance updates

• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction

• Ensure compliance with company policies, quality standards, and contractual obligations

Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field (or equivalent experience)

• 3+ years of program or project management experience in a manufacturing environment

• Strong understanding of manufacturing processes, supply chain, and operations

• Proven ability to lead cross-functional teams and manage multiple priorities

• Excellent communication, negotiation, and customer-facing skills

• Strong analytical and problem-solving capabilities

• Proficiency with ERP systems, Microsoft Office, and project management tools

Preferred Qualifications

• Project Management Professional (PMP) or similar certification

• Experience managing customer programs in a regulated or high-volume manufacturing environment

What We Offer

• Competitive compensation and benefits package

• Opportunities for professional growth and development

• Collaborative, team-oriented work environment

• The chance to make a direct impact on customer satisfaction and business performance